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DOING “FAVORS”: HOW MUCH IS IT COSTING YOU?

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“I’m doing them a favor…”

Have you heard this before? This is a statement heard many times by managers when their staff voluntarily takes on the workload of colleagues in other divisions. And by the phrase “voluntarily”, I mean, that this staff person is not getting anything of value back from the person or division in which they are helping. [For more on this article, please click on the button “Workload Reciprocity”.]

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